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Product Warranty

Choose a Product Line:

  • When our customers are happy, we're happy. When our customers are unhappy, we're miserable.

    If something goes wrong in the first two years with anything on a Serendipity playset that's getting normal residential use, we'll replace the guilty part. We go even further with the structural cedar components of your set and guarantee them against structural problems for all of the first ten years.

    All you need to do is hang onto your invoice. As long as you are the original owner, and as long as your playset has not been struck by lightning, tried by fire, groomed with a chain saw, or victimized by any other abnormal treatment, we will quickly furnish you with the replacement parts. Installation of those parts, of course, is up to you.

  • When our customers are happy, we're happy. When our customers are unhappy, we're miserable.

    If something goes wrong in the first two years with anything on a Frolic playset that's getting normal residential use, we'll replace the guilty part. We go even further with the structural cedar components of your set and guarantee them against structural problems for all of the first ten years.

    All you need to do is hang onto your invoice. As long as you are the original owner, and as long as your playset has not been struck by lightning, tried by fire, groomed with a chain saw, or victimized by any other abnormal treatment, we will quickly furnish you with the replacement parts. Installation of those parts, of course, is up to you.

  • Subject to proper installation and normal residential use, CedarWorks warrants to the original purchaser, all accessories to be free from defects in material and workmanship for a period of one year from date of purchase. Accessories will be repaired or replaced, at our option, and returned to the customer freight prepaid during the warranty period.

    In addition, for a period of five years during which the original purchaser owns the set, CedarWorks warrants to the original owner all above ground wooden components against structural failure due to wood rot or insect infestation. Seasonal checks and surface cracks, knot holes and knots not resulting in structural failure, are not covered under this warranty. Wooden components covered under this limited warranty will be replaced, free of charge and returned to the customer, freight collect.

    CedarWorks reserves the right to examine photographs or physical evidence of merchandise claimed to be defective, and to recover said merchandise prior to disposition of warranty claims. No warranty is offered on equipment subjected to abuse, negligence, improper installation, vandalism, acts of God, unauthorized alteration or attachment of equipment other than our own, or improper use, service or repair by customer or any third party.

  • When our customers are happy, we're happy. When our customers are unhappy, we're miserable.

    If something goes wrong in the first two years with anything on an outdoor playhouse that's getting normal residential use, we'll replace the guilty part. We go even further with the structural cedar components of your set and guarantee them against structural problems for all of the first ten years.

    All you need to do is hang onto your invoice. As long as you are the original owner, and as long as your playset has not been struck by lightning, tried by fire, groomed with a chain saw, or victimized by any other abnormal treatment, we will quickly furnish you with the replacement parts. Installation of those parts, of course, is up to you.

  • Subject to proper installation, CedarWorks warrants to the original purchaser all indoor playsets and playbeds to be free from defects in materials and workmanship for a period of 2 years from the date of purchase. Items will be repaired or replaced, at our option, and returned to the customer freight prepaid during the warranty period.

    Because of the craftsmanship and use of natural materials, minor variations will occur from piece to piece. Therefore, this warranty does not cover minor variations in size, shape, color or the natural variations in wood products such as wood grain, knots, or mineral streaks. Rhapsody products are not warranted against normal wear and tear, damage resulting from improper use, extremes of high/low humidity, accidents, abuse, neglect, or damage or appearance changes resulting from improper care or storage.

    CedarWorks reserves the right to examine photographs or physical evidence of merchandise claimed to be defective, and to recover said merchandise prior to disposition of warranty claims.

Return Policy

You may return your unused item in its original condition within 30 days of receipt. A restocking fee will apply and you will be responsible for all return shipping costs. We highly recommend that you insure all return shipments and provide CedarWorks with a tracking number because refunds will not be issued in full for items damaged in return shipping or items that are not received.