When our customers are happy, we're happy. When our customers are unhappy, we're miserable.
If something goes wrong in the first two years with anything on a Serendipity playset that's getting normal residential use, we'll replace the guilty part. We go even further with the structural cedar components of your set and guarantee them against structural problems for all of the first ten years.
As long as you are the original owner, and as long as your playset has not been struck by lightning, tried by fire, groomed with a chain saw, or victimized by any other abnormal treatment, we will quickly furnish you with the replacement parts. Installation of those parts, of course, is up to you.
You may return your unused item in its original condition within 30 days of receipt. A restocking fee will apply and you will be responsible for all return shipping costs. We highly recommend that you insure all return shipments and provide CedarWorks with a tracking number because refunds will not be issued in full for items damaged in return shipping or items that are not received.