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2017 CedarWorks catalog cover
2017

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2 girls about to play on an outdoor swing set

Service & Support

Providing service and support is key at CedarWorks. We have customer service experts ready to assist you through every step of your CedarWorks purchase from delivery to installation and for the life of your CedarWorks product. And,we keep your specific design stored in our database, so if you call with a question, we will know exactly what you are talking about and how to help.


Detail of slide from an outdoor swingset

Cedar in CedarWorks

CedarWorks playsets are made of the only wood that’s naturally rot-resistant, naturally splinter-free, and that does not require maintenance.

No other wood used in playsets, not even other species of cedar, combines all these important benefits.  Learn more


Child playing at installing a CedarWorks cedar playset

Assembly and Site Prep

Assembly instructions and packing lists are included in your shipment and can be found in a plastic sleeve enclosed in a carton marked with a bright yellow sticker saying "packing list and instructions enclosed".

Give us a call at (800) 462-3327 and we'll be happy to provide the name and contact information of a playset assembly service provider near you. (U.S. only excluding Alaska)

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Boy pondering his new CedarWorks playset

Delivery

Your playset or playbed will leave CedarWorks by common carrier within two to three weeks of your order, though during our crazy season in the Spring, it might be longer. Expect the truck to pull into your driveway two to ten days after it leaves us, and expect your kids to bolt out the door like a shot.

Accessory orders for outdoor playsets leave here even sooner, typically within 2 business days, and travel by UPS unless they're super big. Indoor accessories may take longer than 2 business days, depending on stock.

If, heaven forbid, there are ever any problems with delivery, we will handle them for you immediately.


Girl playing on a CedarWorks wood outdoor swingset

Warranty & Returns

Happy customers are what we are all about, so our warranty and return policies were designed to keep you happy.

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